FAQs
Account
How can I register to place an order?
You can register by clicking the "Account" icon on our website and following the steps to create an account. While registration is optional, it allows you to checkout faster and easily track your orders.
Can I change my account information?
Yes, you can update your email, shipping address, and other personal information by logging into your account and editing your details.
How can I subscribe to the newsletter?
You can subscribe to our newsletter by entering your email address in the newsletter section located in the footer of our homepage.
What are the benefits of subscribing to the newsletter?
Subscribers receive exclusive updates on new products, special promotions, and early access to sales.
Where can I enter a discount code?
You can apply your discount code either in the cart, using the field at the bottom of the page, or during checkout before completing your order.
Shipping & Deliveries
How long does it take to receive my order?
In Spain 1–2 business days, the EU 3–10 business days, and the USA and rest of the world 3–10 business days, excluding any customs delays or import duties that may apply.
What are the shipping costs?
Shipping costs are: 3.00€ for Spain, 7.00€ for Europe, and 15.00€ for non-European countries. Any promotional changes to shipping costs will be communicated through our official Rebolf channels.
What do I do if the package arrives damaged or tampered with?
If the packaging is damaged, you can refuse delivery or sign for damage. Please take photos of the package before and after opening it, and contact the DHL courier and our Customer Care team ( support@rebolf.com ) to report the incident.
Can I change my shipping address after my order has shipped?
Once an order has been shipped, we can no longer make changes to the delivery address. However, you can contact DHL directly or use the delivery options provided through your tracking link to request an address change, where available.
Returns & Exchanges
What is Rebolf's return policy?
You can return items within 30 calendar days of delivery. Items must be unworn, undamaged, and have all original tags attached.
How can I return an item?
If you have an account, log in and select the order you wish to return from the “Orders” section. If you purchased as a guest, simply enter the email address used to place your order and you will receive a six-digit code to access your order and start the return process.
Who pays the return costs?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I use a courier of my choice for the return?
No, we provide a prepaid return label via DHL, which must be used to return the item. Self-delivered returns will not be accepted.
Can I return an order placed outside the European Union?
Returns for sales made outside the EU (including the US and UK) follow a different process. You must email support@rebolf.com to process your request.